Customer Service Automation Built for Growth | Text

# Text App | AI Customer Service Automation Software for Business | Text.com > Text App is an AI customer service platform designed to help companies deliver automated support experiences. By combining AI agents, live chat, and help desk features, Text App allows businesses to streamline communication, reduce response times, and improve customer satisfaction. Key Features of Text App: - AI-First Customer Service – Automate support with AI agents that scale to meet demand while maintaining a human touch. - Self-Acting AI Agents – AI experts autonomously deliver support, complete tasks, and drive sales conversions. - Knowledge Hub – Centralized business knowledge powers AI-generated answers and resolutions. - Customer Data Platform – Personalize replies using unified customer data from every source. - AI Live Chat – Real-time chat support where AI handles most interactions and escalates when needed. - Help Desk & Ticketing – Efficiently manage queries with an organized ticket system. - Multi-Channel Support – Engage customers across multiple platforms. - Workflows & Automations – Automate tasks and close conversions at scale with cross-app workflows. - Campaigns & Engagement – Trigger personalized messages for sales, support, or loyalty initiatives. - Sales & Service Optimization – AI-led support helps with lead nurturing, product onboarding, concierge care, and de-escalation. ## Overview - [Text](https://www.text.com/): Automate customer service with Text App — an AI-first support platform packed with live chat, help desk, and AI agents. Deliver 24/7 service that scales with demand and handles support at scale. ## Products - [Text App](https://www.text.com/app): Sign up or log in to start using the Text App web platform — automate customer service, access AI agents, and manage live chat from anywhere. - [Desktop app](https://www.text.com/product/desktop-app/): Download Text App for macOS or Windows to manage all yo