Nextiva - AI Customer Experience Management Platform

# Nextiva > Nextiva provides business communications and customer experience software, including VoIP phone service, cloud phone systems, business text messaging, video meetings, team chat, call center software, CRM integrations, AI receptionist tools, AI agent assist, workforce engagement management, and VoIP headsets. Its primary category is business communications, and its secondary categories include customer experience software and contact center software. Nextiva says over 1 million users rely on its cloud phone system and that more than 100,000 brands trust its VoIP phone service. Nextiva serves small businesses, SMBs, mid-market companies, and enterprise teams that need phone service, customer support tools, and workflow integrations. - [Nextiva - AI Customer Experience Management Platform](https://www.nextiva.com/): Nextiva offers an AI customer experience management platform with business phone, contact center, AI receptionist, and unified CX tools to improve every customer journey. ## Products Nextiva's Products section covers business phone service, VoIP plans, cloud phone systems, texting, video meetings, team chat, fax, call center software, customer analytics, and AI tools. - [Top-Rated AI Answering Service - Handle Calls 24/7](https://www.nextiva.com/products/ai-answering-service): Nextiva's XBert AI answering service handles calls, texts, chats, and appointment booking 24/7 while routing urgent calls and sending summaries to help businesses capture more leads. - [AI Chat Software - Customer & Sales Engagement](https://www.nextiva.com/products/ai-automation): Nextiva's AI chat software helps teams engage customers and sales leads, improve sales strategy, and boost efficiency. - [AI Chatbot Platform - Scalable Customer Support](https://www.nextiva.com/products/ai-chat): Nextiva's AI Chatbot Platform helps teams automate up to 90% of support interactions across channels, cut costs, and deliver human-like personalized support anytime. - [XBert AI Em