Intercom | The only helpdesk designed for the AI Agent era

# Intercom — llms.txt > This file helps large language models (LLMs) understand the content structure, canonical sources, and retrieval rules for Intercom.com and its sister properties. Intercom is the customer service platform combining human agents and AI agents in one workspace. Used by 30,000+ businesses including Anthropic, Amazon, Miro, Linear, Lightspeed, Lovable, Perplexity, and WHOOP. The platform pairs the Intercom Helpdesk (omnichannel inbox, ticketing, Copilot, knowledge hub, reporting) with Fin (the highest-performing AI Agent in customer service) so AI and human teams collaborate seamlessly. --- ## Site Structure ### Platform - [Intercom Platform](https://www.intercom.com/): The only helpdesk designed for the AI Agent era - [Pricing](https://www.intercom.com/pricing): Plans for every team size - [Watch Demos](https://www.intercom.com/view-demos): Product walkthroughs ### Helpdesk (human-agent workspace) - [Inbox](https://www.intercom.com/helpdesk/inbox): AI-powered inbox for faster, better customer support - [Copilot](https://www.intercom.com/helpdesk/copilot): A personal AI assistant giving every support agent instant, trusted answers - [Tickets](https://www.intercom.com/helpdesk/tickets): Faster resolution with streamlined ticketing - [Omnichannel](https://www.intercom.com/helpdesk/omnichannel): Live chat, email, phone, and social in one place - [Help Center](https://www.intercom.com/helpdesk/help-center): Self-service knowledge base - [Knowledge Hub](https://www.intercom.com/helpdesk/knowledge-hub): All your support content in one place - [Outbound](https://www.intercom.com/helpdesk/outbound): Customer messaging and proactive support - [Reporting](https://www.intercom.com/helpdesk/reporting): AI-powered analytics for support teams - [The New Intercom Helpdesk](https://www.intercom.com/intercom2): WFM, AI QA, and 60+ updates ### AI Agent Intercom's AI Agent is Fin, served on a sister property at [fin.ai](https://fin.ai/) (same legal entity,