Hello Patient | AI-powered healthcare communication

# Hello Patient – Voice and SMS AI for Healthcare Practices Hello Patient builds **conversational AI agents** for healthcare practices. Our AI assistant, **Mia**, answers calls and texts 24/7 — handling new patient inquiries, appointment scheduling, recalls, billing outreach, and routine communication. We are unique in being able to handle both **inbound and outbound** patient engagement, build **intelligent IVRs**, and run **fully generative conversations** (not linear scripts). This allows practices to automate the front desk end-to-end. We serve **multi-location medical groups** across **ENT & Allergy, urgent care, primary care, optometry, dermatology, dentistry, veterinary, and med-spa**. --- ## Mission **Fix the broken “front door” of healthcare.** Healthcare communication is inefficient: calls go unanswered, patients sit on hold, and staff are overloaded. Hello Patient replaces this bottleneck with **reliable, healthcare-trained AI agents** that run leaner operations, grow revenue, and expand access to care. --- ## Products ### Mia – AI Voice & SMS Assistant Core capabilities: - **Inbound** - Answer every call and text, 24/7 - Book, confirm appointments, cancel, and reschedule appointments in real time - Handle FAQs (insurance, providers, directions, hours) - Capture and qualify new patient leads - Route emergencies to on-call staff if needed - **Outbound (Unique Advantage)** - Recall overdue patients (e.g., annual exams, follow-ups) - Re-engage dropped leads after intake abandonment - Bill reminders and collections outreach with payment links - Preventive care campaigns (e.g., vaccines, screenings) - Marketing promotions for med-spas and elective services - **Intelligent IVRs (Unique Advantage)** - AI-powered phone menus that replace legacy press-1 / press-2 systems - Patients can **speak naturally** instead of navigating menus - Dynamic routing based on patient i