香港 CRM 系統：預約、WhatsApp、會員與收款 | FavCRM

# FavCRM > FavCRM is a Hong Kong CRM platform for service businesses, bringing customer records, online booking, memberships and packages, WhatsApp, payments, follow-up, and human-controlled AI into one operational workspace. The primary site language is Traditional Chinese for Hong Kong (`zh-HK`). English pages are provided as supporting content. FavCRM is operated by a Hong Kong team and is designed around the day-to-day workflows of local service businesses. ## Core pages - [FavCRM 香港繁體中文首頁](https://favcrm.io/zh-hk/): FavCRM 的主要產品介紹，包括客戶管理、預約、WhatsApp、付款、會員套票和 AI 審批流程。 - [FavCRM English homepage](https://favcrm.io/en/): English overview of the FavCRM platform and its core workflows. - [香港服務業實用指南](https://favcrm.io/zh-hk/blog/): Traditional Chinese guides about CRM, booking, customer retention, WhatsApp, AI-assisted work, and local service operations. ## Product - [預約系統](https://favcrm.io/zh-hk/features/booking/): 網上預約系統，客人自助揀時間、FPS 收訂金，預約自動連到客戶記錄同套票餘額。 - [客戶管理系統](https://favcrm.io/zh-hk/features/customers/): 香港服務業 CRM，預約、付款、WhatsApp 對話同套票餘額集中喺同一條客戶記錄，支援 RFM 分層跟進同權限控制。 - [會員與套票系統](https://favcrm.io/zh-hk/features/memberships/): 電子會員卡、預付套票、自動扣減次數同到期續購提醒。 - [WhatsApp 客戶跟進](https://favcrm.io/zh-hk/features/whatsapp/): 團隊共用 WhatsApp 收件匣，對話連回客戶記錄；官方 API 範本發送，重要訊息人手審批。 - [AI 工作協作](https://favcrm.io/zh-hk/features/ai/): AI 整理客戶背景、草擬回覆同下一步；外發訊息、折扣與退款由人手批准，每步有 audit trail。 - [Booking system](https://favcrm.io/en/features/booking/): Online booking with customer self-service, FPS deposits