docs.usepylon.com

# Pylon ## Pylon - [Introduction](/pylon-docs/getting-started/quickstart.md) - [Quick Start](/pylon-docs/getting-started/publish-your-docs.md) - [Slack Setup](/pylon-docs/getting-started/slack-setup.md) - [Channel Configuration](/pylon-docs/getting-started/channel-configuration.md): To integrate Pylon seamlessly with Slack, there's two main steps to configuration: setting up your Internal Threads workflow, and then actually connecting individual channels in Pylon. - [User Guide](/pylon-docs/getting-started/user-guide.md): Common tips and tracks on how to setup and use Pylon! - [Omnichannel Support](/pylon-docs/support-workflows/omnichannel-support.md): Pylon can support you wherever you interact with your customers. - [Issues](/pylon-docs/support-workflows/issues.md): Track, manage, and act on all your customer requests in a single place - [Views](/pylon-docs/support-workflows/issues/views.md): Customize how you view and act on issues. Change the view by clicking on the icon just left of the "Create Issue" button. - [Statuses](/pylon-docs/support-workflows/issues/statuses.md): An overview of issue statuses in Pylon. - [Message Editor](/pylon-docs/support-workflows/issues/message-editor.md): Pylon's message editor can be used to reply to customer issues (synced to their source system) or to leave internal notes for your team. - [Copilot](/pylon-docs/support-workflows/issues/copilot.md): Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar. - [Sidebar](/pylon-docs/support-workflows/issues/sidebar.md): Everything you need to know about the issue sidebar. - [Internal Threads](/pylon-docs/support-workflows/issues/internal-threads.md): Have internal discussions on customer issues - [Proactive Issues](/pylon-docs/support-workflows/issues/proactive-issues.md): Initiate conversations from Pylon to customers proactively - [Translation](/pylon-docs/support-workflows/issues/translation.md): Automatically detect language for and