docs.asapp.com

# ASAPP Docs ## Docs - [Agent Desk](https://docs.asapp.com/agent-desk.md): Use the Agent Desk to empower agents to deliver fast and exceptional customer service. - [Digital Agent Desk](https://docs.asapp.com/agent-desk/digital-agent-desk.md): Use the Digital Agent Desk to empower agents to deliver fast and exceptional customer service. - [Digital Agent Desk Navigation](https://docs.asapp.com/agent-desk/digital-agent-desk/agent-desk-navigation.md): Overview of the Digital Agent Desk navigation and features. - [Agent SSO](https://docs.asapp.com/agent-desk/digital-agent-desk/agent-sso.md): Learn how to use Single Sign-On (SSO) to authenticate agents and admin users to the Digital Agent Desk. - [API Integration](https://docs.asapp.com/agent-desk/digital-agent-desk/api-integration.md): Learn how to connect the Digital Agent Desk to your backend systems. - [Knowledge Base](https://docs.asapp.com/agent-desk/digital-agent-desk/knowledge-base.md): Learn how to integrate your Knowledge Base with the Digital Agent Desk. - [Live Agent Summary - GenAgent](https://docs.asapp.com/agent-desk/digital-agent-desk/live-agent-summary.md): Learn how to receive summaries from GenerativeAgent conversations. - [Queues and Routing](https://docs.asapp.com/agent-desk/digital-agent-desk/queues-and-routing.md): Learn how to manage conversation queues and agent routing in the Digital Agent Desk. - [Attributes Based Routing](https://docs.asapp.com/agent-desk/digital-agent-desk/queues-and-routing/attributes-based-routing.md): Learn how to use Attributes Based Routing (ABR) to route chats to the appropriate agent queue. - [User Management](https://docs.asapp.com/agent-desk/digital-agent-desk/user-management.md): Learn how to manage users and roles in the Digital Agent Desk. - [Insights Manager Overview](https://docs.asapp.com/agent-desk/insights-manager.md): Analyze metrics, investigate interactions, and uncover insights for data-driven decisions with Insights Manager. - [Live Insights Overview](h